Customer Support

Frequently Asked Questions

• Profile Management

  • ★ How do I reset my password?
  • ★ How do I delete my profile?
  • How do I set my location?
  • How do I deactivate my profile?
  • How do I link a profile?
  • How do I link my partner profile?
  • How do I create a HUNQZ profile?
  • How do I edit my profile?
  • How do I change my profile name?
  • How do I create a ROMEO profile?
  • How do I change my email address?
  • How do I manage my online status?
  • How do I delete a saved location?
  • How do I manage notifications?

• Search and Filters

  • How do I search for other users?
  • How do I create search filters?
  • How do I use the Travel feature?
  • Why can't I find escorts in my app?

• Contacts and Communication

  • How do I manage my contacts?
  • How do I (un)block a user?
  • Why can't I block or save more profiles?
  • How do I video chat?
  • How do I share or request the Quickshare album?
  • Where do I see my visitors and footprints?
  • How do I delete a message or an entire chat history?
  • How do I save a message?
  • How do I report another user?

• Picture Management

  • How do I delete a previously sent image?
  • How do I delete a picture?
  • How do I manage my pictures and albums?
  • How do I upload a picture?
  • How do I set a new preview picture?
  • How do I rate pictures?
  • How do I like a picture?

• PLUS Subscription

  • What are the PLUS benefits?
  • How do I cancel my PLUS subscription?
  • How do I see xxx pictures in my app?
  • How do I purchase a PLUS subscription?
  • Can I pay PLUS with bank transfer?
  • How do I change my credit card?

• Troubleshooting & Technical Questions

  • Why is my profile not working?
  • Why is the message counter not working in my app?
  • How do I install the UNCUT App for Android?
  • Why do I miss some footprints?
  • How do I change the measurement unit?
  • How do I change the language?
  • How can I retrieve my lost messages?
  • What is GuyCandy?
  • Why can't I rate pictures anymore?
  • Is ROMEO blocked in my country?

• Groups

  • How can access the new site with my old Guide profile?
  • How can I remove a member from my Group?
  • How to create a Group?
  • How to search for Groups?
  • Where to find Groups?
  • How can I see groups in the apps?
  • How to leave a Group?
  • How do I hide a group on my profile?
  • How can I send a post to all members of a Group?
  • How can I invite friends to my group?
  • How can I approve or decline Group applications?
  • How can I configure notifications or other settings for my Group?