Customer Support

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  • Frequently Asked Questions

    • Profile Management

      • ★ How do I reset my password?
      • ★ How do I delete my profile?
      • How do I get a new password when I log in with Facebook?
      • How do I set my location?
      • How do I deactivate my profile?
      • How do I link a profile?
      • How do I link my partner profile?
      • How do I create a HUNQZ profile?
      • How do I edit my profile?
      • How do I change my profile name?
      • How do I create a ROMEO profile?
      • How do I change my email address?
      • How do I manage my online status?
      • How do I delete a saved location?
      • How do I manage notifications?
    • Search and Filters

      • How do I search for hashtags?
      • How do I search for other users?
      • How do I create search filters?
      • How do I customize the aspect of my search results?
      • How do I use the Travel feature?
      • Why can't I find escorts in my app?
    • Contacts and Communication

      • Where do I find my contacts?
      • How do I manage my contacts?
      • How do I (un)block a user?
      • Why can't I block or save more profiles?
      • How do I video chat?
      • How do I share or request the Quickshare album?
      • Where do I see my visitors and footprints?
      • How do I delete a message or an entire chat history?
      • How do I save a message?
      • How do I report another user?
    • Picture Management

      • How do I delete a previously sent image?
      • How do I delete a picture?
      • How do I manage my pictures and albums?
      • How do I upload a picture?
      • How do I set a new preview picture?
      • How do I rate pictures?
      • How do I like a picture?
    • PLUS Subscription

      • What are the PLUS benefits?
      • How do I cancel my PLUS subscription?
      • How do I see xxx pictures in my app?
      • How do I purchase a PLUS subscription?
      • Can I pay PLUS with bank transfer?
      • How do I change my credit card?
    • Troubleshooting & Technical Questions

      • My profile was rejected. How do I reactivate it?
      • How do I verify my email address?
      • Why is my profile not working?
      • Why is the message counter not working in my app?
      • How do I install the UNCUT App for Android?
      • Why do I miss some footprints?
      • How do I change the measurement unit?
      • How do I change the language?
      • How can I retrieve my lost messages?
      • What is GuyCandy?
      • Why can't I rate pictures anymore?
      • Is ROMEO blocked in my country?
    • Groups

      • How do I manage the members of my Group?
      • How to create a Group?
      • How to search for Groups?
      • Where to find Groups?
      • How can I see groups in the apps?
      • How to leave a Group?
      • How do I hide a group on my profile?
      • How can I send a post to all members of a Group?
      • How can I invite friends to my group?
      • How can I approve or decline Group applications?
      • How can I configure notifications or other settings for my Group?
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